Responsibility

• Maintaining a positive, empathetic, and professional attitude toward customers always;
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice;
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.

Requirements

• Diploma/Bachelor Degree in any field with ou...