Position Overview
Assisting with the smooth running of the department and ensuring that purchasers receive customer care satisfaction in line with the Home Inspection Guide.Assisting with monitoring and managing the performance of the Customer Care team, including allocation of sites to Co-ordinators.Highlighting and reporting on repeated issues/common defects, poor-performing trades and Bloor site staff to allow for positive intervention for senior management.Liaising with other departments within Bloors as necessary.Ensuring Sitestream records are maintained and kept up to date. Undertaking routine reviews of work being carried out by Customer Care Technicians and sub-contract trades.Validating complaints and resolving problems quickly & efficiently seeking direction where required. Issuing and following-up on contractor’s reports and outstanding issues.Carrying out preparations for clearance of Customer Care invoices, includi...