Position Overview
Job Description
- This is a Customer Care Manager job, not only people management but also handling own responsible countries in terms of operation.
- Lead, motivate, develop Customer Care Specialist team and are responsible for target setting and team performance improvement and evaluation.
- Co-operate with service sales managers, field service engineers and manufacturing sites on quote and delivery.
- Handle for spare part process, Modernization order and FS offer process.
- Interface for customers for spare part inquiries.
- Follow up open quotes, inquiries and payment.
- Process customer inquiries, quotes, and orders from entry to the dispatch of the delivery in SAP.
- Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes.
- Support the parts identification with technical teams.
- Work with the purchasing team and factory to determine prices and delivery time.