⏰ Full-time

Customer Care Manager

🏢

Barco

                    Location
                    📍 Bracknell, United Kingdom
                

                    Posted
                    📅 June 09, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

 Customer Care Manager 
 Location:  Bracknell, Berkshire, GB Kortrijk, BE 
Role Overview

As a Customer Care Manager, you are responsible for overseeing the end-to-end performance of field service delivery across the UKI and Nordics region. You will lead and develop service teams, ensure high customer satisfaction, drive service revenue, and continuously improve processes, tools, and operational efficiency.
Key Responsibilities
Service Delivery & Operations
Manage and monitor daily field service operations to ensure high-quality service delivery.

Track performance through KPIs, dashboards, and scorecards to enhance customer satisfaction.

Ensure consistent service delivery, including work performed by third-party partners or dealers.
Team Leadership & Development
Lead, coach, and develop a regional service team.

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Job Details

⏰

Employment Type

Full-time

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