Position Overview
About the Role
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The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:
Should be able to set the targets for the renewals based on the monthly portfolioTo support the branches for retention, and renewals & increase the branch revenue via price increase & up-sellingCompliant Management- To identify & resolve the customers' complaints within the specific timelinesAlert Account Management- To identify the alert customer & bring the possibility of the revival of the accountsTo provide recommendations & suggestions to the branch for improvementConduct regular reviews & terminate the non-revival accountsShould be able to analyse data and over the challengin...