Act as a entry point of contact and provide support to all customers in the assigned country. This will involve first interaction resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric.

Queries will include but are not limited to the following:

• Pre sales – Price and availability, order fulfillment/booking, order or delivery status, opportunity identification, knowledge management and etc
• Post sales – commercial product return and escalation of more technical queries, order management and modification, invoice, deliveries, and etc

Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.

Responsibilities