• Respond to customer queries promptly and professionally
• Communicate solutions and information to merchants and consumers effectively 
• Route escalations to the appropriate channels
• Engage in training and development initiatives to improve technical and soft skills 
• Ensure timely follow up and ensure exceptional service to meet the overall business goals

Requirements

• Will be required to work rotating shifts, including weekends and public holidays
• Good to have previous experience in providing exceptional customer service
• Strong background in logistics, both air and road transport is a plus
• Experience in e-commerce and start-up environments will be highly advantageous
• Proficiency in using various communication channels such as E-mail, Chat, and Social Media
• Fresh grads are welcome to apply
• English proficiency is a MUST