Position Summary



The Customer Care Coordinator primary responsibility is to ensure an excellent customer experience for all stages of the customer's life cycle. Priorities will include smooth onboarding, timely delivery, and courteous support throughout the customer lifecycle resulting in increased customer satisfaction, loyalty, and retention. The Customer Care Coordinator helps our company live up to our promise of an excellent customer experience as heard from our customers when they say.



REPONSIBLITIES:

• Deliver world-class customer care to Enterprise customers across multiple regions.


• Build sustainable relationships with customer accounts through open & interactive communication.


• Handle incoming calls, emails & chat from customers asking for help with their account, services, or other requests of Conterra.


• Make outbound calls to customers ...