MAYDAY Recruitment is proud to be partnering with one of Australia’s largest funeral service providers to recruit a compassionate and professional Customer Care Specialist to join their growing contact centre team based in Holland Park.

This is a unique opportunity to work in a meaningful service-driven role where empathy, care, and professionalism are at the heart of every interaction. As the first point of contact for families during difficult times, you will provide reassurance, guidance, and support while coordinating important next steps with sensitivity and attention to detail.

Working within a collaborative and supportive environment, you will play a pivotal role in ensuring families feel cared for from the very first call.

What you’ll be doing:

• Managing inbound first calls with empathy and professionalism
• Supporting families through sensitive conversations with care and patience
• Coordinating ...