At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

We are looking for someone to join the Claims department in our Customer Service department in the Madrid office.

Job Details

• Job Title: Customer Care Claims Specialist- French Speaking
• Location: Madrid
• Working Model: Hybrid from Madrid, Remote from Spain
• Team: Customer Service Team in the Claims department
• Level: Professional
• Contract: Permanent, full time (36 h/week)

Responsibilities

You will ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity. You will monitor, respond, and engage with customers on different channels that require service suppor...