**What We Expect of You**

+ Excellent verbal and written communication skills and proficiency with video chat.
+ Strong customer service skills.
+ Ability to solve complex problems quickly and efficiently.
+ Strong computer literacy (including Internet, PC and E-mail technology) and ability to navigate multiple programs simultaneously while speaking with a customer.
+ Proficiency in Microsoft Word, Excel and Outlook.
+ Knowledge of operating in a financial services environment and its policies and procedures.
+ Working knowledge of bank products and services or ability to be trained and quickly learn.
+ Availability to work extended hours and weekends.

**Your Qualifications**

+ High school diploma or equivalent.
+ Minimum one year experience in customer service / call center environment.
+ Experience preferred working with:
1. CCaas Solutions (Nice, Five9, Talkdesk, Genesys, etc.)
2. Cloud-based CRM (Salesforce, MS Dynamics, e...