Customer Service Representative

East Hartford, CT 06108 | $19.94/hr Pay Rate | M F(8:30 AM 5:00 PM)



Position Overview

We are seeking Customer Experience Associate II professionals to support a high-volume call center environment in East Hartford, CT. This role focuses on delivering exceptional customer service while assisting families with program inquiries related to financial assistance (e.g., summer food benefits such as SNAP).

You will serve as the first point of contact, handling inbound calls, resolving inquiries, and ensuring accurate documentation using internal systems.



Key Responsibilities

• Serve as the primary contact for inbound customer inquiries regarding application status, forms, and follow-ups


• Provide accurate, courteous, and empathetic support via phone


• Document all interactions in cal...