Customer Care Associate



Location: California

Job Id: 1116

# of Openings: 2





Richard Heath & Associates, Inc. (RHA) is currently hiring for the following position:



Customer Care Associate







The Customer Care Associate (CCA) will be responsible for customer care calls to eligible battery program customers, most vulnerable to power disconnection hardships, to assess and educate regarding power outage preparedness and eligibility to participate in back-up power/battery programs. CCA’s will evaluate customer readiness for power outages, conduct virtual assessments to determine if customers qualify for a back-up battery and educate customers about how better to prepare for wildfire season. CCA’s will be taught extensive program knowledge from which they are expected to answer detailed program questions, encourage customer engagement and evaluate cus...