Overall purpose, duties and responsibilities of the role:

The position will serve as point of contact of customers, handling concerns, inquiries, policy related requests and complaints of customers. The role is expected to ensure that all customer concerns are addressed within agreed service level including administration of necessary/ requested adjustments in the customer policies based on existing terms, conditions and guidelines applicable to the policy.

Duties and Responsibilities:

Customer Service and Policy Administration

• Answer calls or emails and achieve first contact resolution regarding policy inquiries and or requests such as policy changes and financial transactions.
• Regularly update customers for non- first contact inquiries and or requests
• Process policy changes and financial transactions within set turnaround times
• Achieve customer s...