Job Posting Locations: São Paulo, Brazil

Job Description

DePuy Synthes is recruiting for a Customer Care Analyst, located in São Paulo, Brazil.

Job Overview

This role supports the Commercial Field Service organization by delivering timely, accurate, and customer‑focused service coordination and analytics. The Customer Care Analyst partners with field service teams, commercial stakeholders, and customers to ensure service requests, orders, installations, and repairs are executed efficiently and in line with service commitments. The role has direct impact on customer satisfaction, service reliability, and commercial performance by enabling data‑driven decisions and smooth day‑to‑day operations.

Key Responsibilities

• Analyze and monitor field service and customer care activities, including service requests, order status, response times, and resolution trends.
• Act as a primary coordination point between customers, field ser...