Job Overview

The Customer Care Analyst plays a critical role in supporting DePuy Synthes customers by ensuring accurate, timely, and compliant coordination of field service activities. This role partners closely with Field Service Engineers, Commercial teams, and internal operations to manage service requests, contracts, and customer communications. The position directly impacts customer satisfaction, service efficiency, and business continuity by enabling high‑quality service delivery across the commercial organization.

Key Responsibilities

• Serve as the primary point of contact for customer service inquiries related to field service and commercial support activities.
• Coordinate and schedule field service requests, ensuring timely assignment and follow‑up with Field Service Engineers.
• Process service orders, service contracts, and related documentation accurately within internal systems.
• Monitor service perform...