The position

As a Customer Care Agent and valued member of our Global Customer Care Team, you will be the first point of contact for our Italian and English OEM customers, delivering responsive, professional, and solution-oriented support. In this role, you will help create an exceptional customer experience by managing inquiries, qualifying requests, processing orders, maintaining strong customer relationships, and collaborating closely with internal teams to ensure timely and accurate service delivery.

This is a fully remote, home office–based position offering the opportunity to work within a dynamic, collaborative, and internationally connected organization.

Main responsibilities

As a Customer Care Professional you will be responsible for:

• Processing and tracking orders from entry through fulfillment
• Supplying customers information on their orders and invoices
• Answering and managing incoming calls, emails and customer req...