Job Title: Care Contact Center Agent
Department: Care Department
Reports To: Care Department Manager
Location: Office-Based
Working Hours: Full-Time

Job Purpose

The Care Contact Center Agent handles customer communication across different channels including calls, emails, social media, Google Chat, and reviews. The role focuses on providing excellent customer service, resolving complaints, maintaining brand standards, and ensuring customer satisfaction.

Key Responsibilities

• Handle incoming customer calls, inquiries, and complaints professionally.
• Make outbound calls for customer support, follow-ups, and feedback.
• Respond to emails, social media messages, Google Chat, and online reviews promptly.
• Maintain and update Google listings and online platforms.
• Manage customer orders and reservations.
• Handle customer complaints calmly and professionally...