Customer Care Advisor – Temporary (1 Month) – £14.00 per hour

A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Advisor to provide essential support to their busy Customer Care team.

This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £14.00 per hour.

About the Role
The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses.

Key Responsibilities

• Managing inbound customer queries and complaints across phone and email
• Logging, updating and resolving cases using CRM (D365)
• Processing tickets and customer information via Galaxy
• Providing clear, courteous and efficient customer support
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