Role: Customer Care Advisor

Location: Thorpe Park, Leeds, LS15 8GB (hybrid work when competent)

Salary: £26,110.50 per annum plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: 37.5 hours per week. First 8 weeks of training Monday‑Friday 8:30am‑5:00pm. After training Monday‑Friday 8:00am‑8:00pm on a 4‑week rotating shift with one Saturday every four from 8:30am‑1:00pm.

Start date: Must be able to start 8th June 2026. Assessment centre dates: Tuesday 12 May 2026 at 9:00am; Thursday 14 May 2026 at 1:00pm.

What you’ll be doing

• Supporting patients by providing clear, accurate information across calls, email and live chat
• Taking ownership of patient issues and ensuring they are resolved fully and accurately
• Handling patient complaints professionally and working towards a fair and timely resolution
• Worki...