Introduce and guide new and existing customers through new and improved platform features and functionalities.

Act as the first point of contact for after-sales support, handling inquiries related to returns, replacements, refunds, delivery tracking, backorders, and other post-order matters.

Provide customer service across multiple channels (email, phone, chat) in a professional and solution-oriented manner.

Collect and analyze customer feedback on a daily basis, identifying trends and creating reports with actionable insights and improvement suggestions.

Collaborate with the sales team to ensure accurate and efficient end-to-end processing of customer orders.

Support a variety of administrative and operational tasks related to the complete after-sales customer journey.

A bachelor’s degree or equivalent professiona...