Working for a well-established international business, we are looking for a proactive and professional Customer Service Advisor to join our team on a fixed-term maternity cover contract.

This role would suit somebody who genuinely enjoys helping customers, is confident handling a range of enquiries and complaints, and can remain calm and professional in a busy environment.

The contract is expected to last between 6–12 months.

The Customer Care Role

Working within the Customer Service team, responsibilities will include:

* Handling incoming customer enquiries via telephone and email

* Resolving customer queries efficiently and professionally at first point of contact where possible

* Managing customer complaints in a responsive and customer-focused manner

* Proactively contacting customers regarding delays or issues before complaints arise

* Following up customer cases and ensuring all communication is handled to a...