**Job Title**:Customer Billing Administrator
**Department**:Service (Customer Support)
**Reports to**:Customer Support Manager
**FLSA Status**:Non -Exempt
**Schedule**: M-F, 8-5 Hybrid (Tue/Wed onsite, Mon/Thu/Fri remote)
**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following, but are not limited to:
- Monitor, review and audit service orders for accuracy to ensure timely and accurate revenue recognition and close of orders in service management queue.
- Communicate with customers regarding service order and billing accuracy.
- Perform service order verification and processing in accordance with established policies and procedures.
- Serve as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management.
- Interface with multiple internal departments to maintain the integrity of functional data.
- May prepare and distribute department re...