Overview

The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day.

This is a varied, hands-on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach.

As a Customer Consultant, you'll balance customer care with practical, site-based responsibilities.

Responsibilities

You'll:
Keep customers updated on the progress of their vehicle repair
Handle queries calmly and professionally, providing clear and timely responses
Collect and deliver customer vehicles safely and courteously when required
Arrange and coordinate vehicle movements and transport activity
Support site operations, including parts coordination and basic a...