As a Customer assistance agent, your responsibilities are:

• Manage and follow up international assistance cases


• Coordinate with foreign partners and service providers


• Arrange bookings (cars, hotels, trains, flights, taxis)


• Handle calls and ensure accurate administrative updates


• Support premium clients and manage related contracts

A successful Touring Seizoensmedewerker - Bijstandsverlener should have:

• Aligns with values of being human, reliable, positive and innovative


• Communicates fluently in Dutch & French, with strong English skills


• Brings initial experience in customer contact and case handling


• Shows empathy, helpfulness and a calm, solution‑driven mindset


• Handles peak moments with resilience and clear communication


• Comfortable with frequent (sometimes complex) calls and diverse stakeholders


• Thrives i...