SUMMARY

Provides support to Customer Advocacy team by coordinating case assignments in work queues. Coordinates tasks submitted to Customer Advocacy Department (CAD) queues to ensure that work is assigned to proper resources. Uses skills of detail orientation to ensure that incoming documentation and communications (including emails) are filed correctly within the Customer Advocacy case management system.
WORK ENVIRONMENT

+ 37.5 hour work week

+ Hybrid Role - Remote work 2 days per week (after 6 months) [Wednesdays and Fridays]
JOB RESPONSIBILITIES

+ Reviews cases submitted to designated team within Customer Advocacy Department (CAD) to ensure that the case is properly addressed, which includes determining tier level of case and the proper assignment of the case within CAD.

+ Assigns cases to customer-facing Advocacy staff by using established case delegation process while reviewing the daily attendance log to ensure a balanced casel...