Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.

Identifying vulnerable customers and adapting approach, providing additional support when required.

Handling escalated customer queries with empathy and integrity, logging accurately

Dealing with a wide range of queries across telephony platform

Any other duties as deemed necessary and in line with the scope and level of this role.

Handling customer queries and delivering high quality service throughout 

Using your product knowledge to proactively find answers and solve problems.

working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets. 

Adhering to data protection and confid...