Tasks:

• Perform inbound calls, chats in Danish

• Advise partners on flights, products, prices, fares, rules, and online services contributing to the

success of our client.

• Change the reservation both in time and destination, change of personal data

• Handle special service requests (wheelchairs, special assistance, animals)

• Deal with cancellation and refund of tickets

• Help in purchasing airline tickets and handling different payment methods.

• Support customers with travel difficulties.

Requirements

Requirements:

• Danish - C1 (both spoken and written)

• English – B2

• Excellent technical skills (MS Office, Browsers, general computer skills)

• Positive energy, enjoy communicating with customers and colleagues

• Previous experience in Customer service, digital service platforms and CRM tools is an

advantage

Benefits

...