Overview

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

Key responsibilities

• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English

• Receive and process client complaints and issues related to credit, prepaid and debit cards

• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty

• Ensure all customer interactions and processes comply with internal quality standards and legal regulations

• Proactively find solutions for client complaints and escalating complex cases to the appropriate department

• Identify sales opportunities (selling and upselling) during inter...