Our company is looking for a Customer Account Representative to join our team.



Responsibilities:

Communicate courteously with customers electronically, over the phone, and in person within one working business day;

Refer advanced trouble-shooting or other customer needs requiring escalation to the appropriate department as well as document customer interactions;

Strategize with customers by listening, interpreting their needs, and advising on solutions;

Assist with the development and maintenance of customer relationships.



Requirements:

Must have superb verbal and written communication skills;

Ability to remain calm and confident in stressful situations;

High School General Education Diploma or equivalent. Some college strongly preferred;

Excellent telephone etiquette and interpersonal communication skills.