Customer Account Manager

Salary: £26,000

Location: Stratford-upon-Avon (Hybrid, 2/3 days in office)

Hours: 37.5, Monday–Friday

A leading UK field services provider is seeking a confident and empathetic Customer Account Manager to support customers in resolving outstanding utility account issues. This hybrid role combines phone-based customer contact with accurate account management and collaboration with field representatives.

The Role

The Customer Account Manager will manage accounts referred by utility clients, focusing on customers in arrears. They will agree sustainable repayment plans, take payments, set up direct debits, arrange meter appointments, and ensure all account updates are handled quickly and accurately.

The role involves inbound and outbound calls, written communication, and careful assessment of each customer’s individual circumstances—including identifying vulnerabilities and ensuring all actions follow regulatory and ...