Building trusted partnerships that drive growth, performance, and lasting value.

Proclinical is seeking a Customer Account Manager to support commercial operations within the cardiovascular and pharmaceutical sectors. In this role, you will focus on fostering strong relationships with healthcare partners, ensuring customer satisfaction, and driving account growth. You will collaborate across teams to deliver tailored solutions, manage contracts, and address customer needs effectively. This position requires a proactive approach to account management and strategic planning.

Responsibilities:

Coordinate operational meetings, including planning, delivering content, and reviewing KPIs, service performance, and financial metrics.
Lead quarterly business reviews to assess performance, prioritize actions, and address risks.
Collaborate with customers to align their strategic plans with organizational goals.
Manage contract amendments, product additions, and subc...