Flexible Work, Better Balance
Role Purpose
The role of the Customer Account Manager is to be the primary point of contact for all commercial activities around a dedicated Aftermarket customers. Ensuring that customers’ requirements including customers inquiries and concerns and opportunities are managed. Key focus is to constantly improve customer profitability and to mitigate all potential issues.
Key Responsibilities
Represent the customer within GKN Automotive, providing the necessary information to the relevant functions and tracking responses to customer issues.
Constantly work on re-pricing opportunities to mitigate potential margin shortfall during the lifecycle of parts.
Closely align customer strategy with relevant serial production account managers.
Maintain a customer database (pricing/contracts), and communicate/cooperate with relevant internal functions.
Check customer RFQ and related documents and forward to ...