The Customer Account Specialist maintains strong relationships with customers while ensuring their needs and expectations are consistently met. In this role, you support customers with order management, resolve issues, and partner closely with the outside sales team to effectively manage accounts. You will contribute to impactful projects, collaborate with cross-functional teams across the organization, and help drive success for both the company and its customers.

Responsibilities

• Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by collaborating with cross-functional departments.
• Provide accurate and relevant information on products and product parameters to customers and Territory Sales Managers.
• Anticipate customer needs, identify potential issues, and develop solutions to improve service levels and overall customer experience.
• Troubleshoot and resolve customer service issues, ens...