SUMMARY: The Customer Service Associate handles sales enquiries, assists customers with custom PC builds, offers advice, handles feedback and support enquiries. Apart from that, this position will also prepare quotations, and assist with order processing through various channels, including social media, mobile, online chat, email and calls. This role requires someone with a customer-focused mindset, product knowledge, and strong communication skills to ensure customers receive a seamless purchasing experience. KEY RESPONSIBILITIES: Customer Communication & Sales Support - Provide PC advisory by assisting customers in selecting the right PC components, builds and configurations based on their needs and budget - Respond to customer inquiries via social media, phone calls, chat, emails and messaging apps - Address customer concerns, provide solutions, and escalate complex issues when needed - Demonstrate thorough understanding of company's products and services - Follow up with potential ...