Position Overview
Job Description
We are looking for an organised and customer-focused individual who will lead on day-to-day client communications and system-based administration.
You will play a key role in ensuring service delivery meets agreed SLAs, whilst maintaining accurate records and supporting effective information management across the team.
Key Responsibilities
Act as the first point of contact for client calls and emails, logging and processing requests accurately Monitor and triage Power & Environment alarm systems via CAFM systems (e.g. Maximo) Raise, issue and manage reactive work orders Allocate and coordinate work orders to the most appropriate engineer Liaise with engineers, providing clear instructions and updates Lead on client communications via email and CAFM-based tools Ensure all jobs are managed within SLAs and priority response times Maintain accurate records and...