Responsibilities

The CTC Case & Process Specialist is responsible for providing excellent customer support regarding cases & process management services, for the whole E2E OTC reimbursement process for GSA markets. Strong communication between Sales, Market Access, Health Insurance teams and all interfaces of Insulet GSA & International are critical functions of this position.

The Specialist is not only responsible for ensuring a high knowledge of all interactions, CTC processes, and single cases, but will also ensure that coverage, prior authorization and documentation is correctly obtained to allow Insulet to successfully collect revenue.

The Specialist will support the UAT Testing teams and help create, document and monitor test scenarios related to system enhancements and implementations of new initiatives relating to the CTC process. The Specialist will act as a Salesforce Lightning and SAP Key User including related interfaces and systems. The Case ...