Job Description
Job Description:
Insight Global is seeking Customer Support Team Leads / Customer Service Supervisors to support a modern, video‑enabled contact center environment. This role is responsible for driving operational excellence through hands‑on coaching, performance management, and real‑time support of frontline agents. The ideal candidate is a confident, people‑focused leader who thrives in fast‑paced environments, is comfortable holding teams accountable to KPIs, and is passionate about delivering exceptional customer experiences across video, voice, chat, and email channels.

Day‑to‑Day:

• Lead, coach, and support a team of Customer Service Representatives
• Conduct regular 1:1s, feedback sessions, stand‑ups, and performance check‑ins
• Enforce KPIs including attendance, adherence, QA, and productivity
• Partner with QA teams to deliver actionable feedback and coaching plans
• Monitor real‑time operations including queues, workflow,...