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⏰ Full-time

CSR

HCM Nexus Consulting
Location 📍 Makati, Philippines
Posted 📅 June 05, 2026
Work Type ⏰ Full-time

Position Overview

Overview:
We are looking for dedicated and customer-focused Customer Service Representatives to provide phone-based support and assistance to clients. In this role, you will respond to inquiries, resolve concerns, and ensure customer satisfaction while adhering to established procedures. This is a great opportunity for individuals with strong communication skills and a passion for delivering excellent service.

Key Responsibilities:


  • Respond to customer inquiries regarding products, services, and account-specific programs.
  • Resolve issues, de-escalate dissatisfied clients, and escalate calls when necessary.
  • Track and document call-related details for auditing and reporting purposes.
  • Provide feedback on call issues related to downtime, system errors, or training needs.
  • Maintain and update customer information in company systems.
  • Assist with credit card authorizations and processing as needed.
  • Suppo...
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    Job Details

    Employment Type
    Full-time
    📊
    Category
    Information and Record Clerks
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Makati, Philippines