Customer Service Representative – Healthcare

Cebu City | Onsite

Caldwell Communication



Job Description

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.



Responsibilities:

Respond to patient and client inquiries via phone, chat, or email

Provide guidance on healthcare services, claims, and coverage

Assist with form submissions and claim processing

Document all interactions accurately

Escalate complex issues to supervisors when necessary

Maintain service quality and satisfaction metrics



Schedule & Training:

Shifting schedules including nights and weekends

Paid training on healthcare systems and company processes



Requirements:

At least a High School or Senior High School graduate