Job Description - Responsible for achieving and exceeding SLA targets.
- Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).
- Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff.
- Engaging with clients to identify potential business opportunities - Ensuring staff are sent for Personal development trainings - Responsible for VOC actionable’ s and initiatives.
- Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty.
- Workforce management: - - Engaging with clients on new products, industry and application changes and enhancements - Performance review with clients.
- Decisive spoken / Verbal communication skills - Ability to lead and motivate a team - High on communication skills/ writing skills (English) - High on Custome...