⏰ Full time

CS Team Leader/ Assistant Manager – Customer Service (Malaysia)

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Avnet Malaysia

                    Location
                    📍 Subang Jaya Industrial Estate, Malaysia
                

                    Posted
                    📅 June 20, 2026
                

                    Work Type
                    ⏰ Full time
                

Position Overview

Job Title: Assistant Manager – Customer Service (Malaysia)
Location: Malaysia (Subang Office)
Reporting to: APAC Customer Service Senior Manager
Role Purpose
The Assistant Manager – Customer Service will lead the Malaysia customer service team with clear ownership of service delivery, operational discipline, and customer outcomes. The role requires a balance of execution, excellence and business alignment, with strong focus on supporting strategic accounts and enabling sustainable growth.
Key Responsibilities
1. Team Leadership & Operational Control
Lead and develop the team to deliver consistent, high-quality service.
Drive ownership of SLA performance, productivity, and resolution timelines.
Maintain strong oversight of daily operations and act swiftly on performance gaps.
Build a disciplined and accountable team culture.
2. Customer Experience & Execution

            

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Job Details

⏰

Employment Type

Full time

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