Position Overview

We are looking for a Customer Support & Risk Control Agent to support daily customer service operations and operational risk monitoring for our Brazil iGaming platform.This role is responsible for handling customer inquiries, resolving user issues, monitoring suspicious activities, and assisting in fraud prevention and account verification processes.

The ideal candidate is detail-oriented, responsive, operationally disciplined, and capable of working in a fast-paced environment with high-volume user interactions. Experience in customer support, fraud monitoring, payment operations, or online platform operations is highly preferred. Professional English communication is required due to collaboration with the global team.

Key Responsibilities

Customer Support Operations

•Handle customer inquiries through live chat, email, and other support channels.

•Assist users with:

• Account-related...