Introduction to the job

Drive filed XLD (Extra Long Down) into tangible solution and engage CS Central & local team to deliver and implement XLD solution package on systems through XLD strategic analysis reporting and product roadmap
Role and responsibilities
1) Taiwan all XLD cases input data quality management via weekly call with local team and XLD intake improvement roposal IRM process development & solution management
2) XLD Top-X issue data management and report update to the customer and management bi-weekly, wrap up bi-weekly XLD intake post follow up action to drive close loop XLD improvement action, then connect with WS PL to drive solution plan with Central
3) Lead Golden Package introduction and track field implementation, makes plans in cooperation with the customer to actively implement solutions it terms of Patches, FCA, FCO,s etc in order to optimize the machine performance. Also, need to work with WS PL/TL...