Mercier Consultancy MD is excited to announce a job opening for Croatian-Speaking Customer Service Representatives to work in Greece for a leading Online Streaming Service. This position offers the chance to be part of a dynamic team that is dedicated to providing outstanding support to Croatian-speaking customers. You will be responsible for handling customer inquiries, resolving issues, and ensuring a premium streaming experience.

Key Responsibilities

• Respond to customer questions and concerns regarding streaming services, subscriptions, and account management in Croatian.
• Provide clear and accurate information regarding service features and promotional offers.
• Troubleshoot technical problems related to streaming platforms and devices.
• Maintain detailed records of customer interactions in the CRM system.
• Work closely with internal teams to escalate and resolve customer issues promptly.
• Keep updated on new content...