Mercier Consultancy is excited to offer a unique opportunity for Croatian Speaking Customer Support Representatives to join the team supporting Booking.com, with paid relocation to Athens, Greece. This role is perfect for Croatian speakers who are passionate about travel, customer service, and eager to work in an international environment. You will be the primary point of contact for Booking.com customers, providing support and assistance to ensure a seamless booking experience.

Key Responsibilities

• Provide exceptional customer support to Croatian-speaking Booking.com users via phone, email, and chat.
• Assist customers with booking inquiries, reservations, cancellations, and other related concerns.
• Resolve customer issues promptly and professionally to ensure high satisfaction levels.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to improve support processes and enhance custom...