Mercier Consultancy MD is excited to offer an excellent opportunity for Croatian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide outstanding customer service and support to Croatian-speaking clients, representing a leading global company in the tobacco industry.

Key Responsibilities

• Deliver professional and courteous customer support to Croatian-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to Imperial Brands' products, services, and orders.
• Maintain accurate records of customer interactions and follow up on outstanding cases using CRM systems.
• Collaborate with internal teams to resolve customer issues promptly and effectively.
• Stay informed about company policies, product updates, and industry regulations.
• Provide feedback and suggestions to improve customer service quality and processes.

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