Position Overview
Job Description
Design, deliver and monitor programs geared towards a consistent customer service experience to clients that is truly personal, memorable, and fit the SGS Brand and values.Proactively build the database and call via phone or other forms of media to offer and successfully sell SGS offerings to prospective clients.Enquiry management. Ensure all client enquiries (regardless of source) are attended to in an approachable, professional, and prompt manner, including generation of non-routine proposals and coordinating with SGS affiliates, and operations and support teams for non-routine jobs.Proactively contacts new customers via phone or other media tools to offer SGS services and successfully generate business.Monitor dormant accounts (6 months inactive or no business being covered by field sales.Inactive accounts are considered new customer or prospects.Client experiences management. Develop initi...