CRM Business Functional Tester sits at the intersection of business requirements and technical execution. Their primary role is to ensure that Customer Relationship Management (CRM) systems—Microsoft Dynamics 365 CRM actually meet the needs of the end-users (Sales, Marketing, and Service teams) while remaining bug‑free.

Unlike a pure technical tester, a functional tester focuses on business logic , workflows , and the user experience .

• Review Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to understand how the business uses the CRM.
• Identify edge cases where standard business processes might fail.
• Develop comprehensive Test P...