At DiDi, we believe in technology that smooths people’s paths. Since 2018, we have been part of DiDi Global, the world’s leading mobility technology platform, creating innovative solutions across Brazil and more than 12 countries. Our work spans mobility and delivery services, digital payments, sustainability, safety, AI, and financial markets.

About the team/role

We are looking for a CRM professional with 2‑3 years of proven experience to accelerate commercial business fronts. This role is for people who love creating and transforming processes through data analysis.

In this role, you'll be…

On a day‑to‑day basis, your challenges will include:

• Designing strategies and managing outbound campaigns and communications;
• Configuring and optimizing inbound chatbots;
• Structuring communication and management for service/telesales transfers;
• Conducting strategic meetings with multidisciplinary teams within 99/...